Where's my order?
To help track the progress of your order we provide you with an email receipt, and tracking information when your order has been shipped.
Can I see a preview of my design before it ships?
Yes, after we've received your order our in-house team of map designers will create your design using the exact positioning (lat, long, zoom, colors etc) you selected in the editor tool. We will send you a follow up confirmation email for approval before it is sent to the print queue.
What are your delivery lead times?
For the UK, EU, US, & AU unframed prints are typically received within 4 - 6 working days, and framed prints are normally received within 6 - 8 days.
Please note, due to the Coronavirus situation, some delivery times may be affected. Please contact us for more information.
What are your delivery charges?
For unframed maps we offer Free Shipping to the following countries/regions:
- United Kingdom
- United States
- Europe
- Australia
What are your delivery charges & lead times for outside the UK, EU, US, & AU?
Delivery lead times & charges can vary depending on the country you live in, please contact us for more information.
What packaging do you use for shipping?
All framed prints are shipped out in a heavy duty cardboard box. To minimize the risk of damage during transit we individually wrap each item in a protective sleeve and secure each corner with either cardboard or plastic guards, we also place extra cardboard over the print surface for further protection.
Unframed prints are individually hand rolled and covered with protective tissue paper, each print is then placed into a thick cardboard tube ready for shipping.
What size frames do you offer?
We offer frames in the following sizes:
- 11" x 14" (28cm x 35.5cm)
- 16" x 20" (40cm x 50cm)
- 18" x 24" (45cm x 60cm)
- 20" x 28" (50cm x 70cm)
- 24" x 36" (60cm x 90cm)
- 28" x 40" (70cm x 100cm)
Note: Our frame sizes are determined by the inner frame dimension, with a 5mm rebate.
What are your frames made from?
Our frames are made from high-quality wood, milled with simple clean lines and presented with a satin finish.
What choice of frame colours do you have?
You can choose from the following frame colours:
- Black
- White
- Natural